We truly hope you enjoy your visit to the Credit Union 1 Arena. In order for you to plan your visit, we have put together the following list of frequently asked questions.

Frequently Asked Questions

What are your accommodations for people in wheelchairs?

Please see our ADA Accessibility page for more information.

 Page provided in this link: To ADA Accessibility Page

Is there a lost and found?

All lost and found items are taken to the Credit Union 1 Arena Administration Office. Guests should ask Guest Services staff during the event to inquire about lost items. After the conclusion of the event, if the lost item is not retrieved, guests may contact Credit Union 1 Arena at (312) 4135700 to inquire about the lost item.

Credit Union 1 Arena management assumes no responsibility for items lost at events.

Is re-entry allowed?

Credit Union 1 Arena has a “no reentry” policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and reenter due to personal emergencies, must first make contact with a Guest Services supervisor or manager to make necessary arrangements.

I’m a nursing mother. Is there somewhere I can do this in privacy?

A nursing mother’s room will be provided upon request. Proceed to the Administration Offices near Gate 4.

Is there a dress code?

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Credit Union 1 Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and / or images.

Do I need to buy a ticket for my child?
For most sporting events, including Flames games and most concerts, children under the age of 2 will be admitted into Credit Union 1 Arena without a ticket if they sit on an adult’s lap and do not occupy a seat. Any child 2 years of age or older will require a ticket to enter the arena. Please note that some shows (especially those intended for children) will have a different age policy. If you are uncertain about the policy, feel free to contact us
Can I bring in a stroller?

Strollers are not permitted in the Credit Union 1 Arena. We cannot check these items, so please leave them in your car.

Can I bring in my service animal?

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.

Is there an ATM in the arena?

Credit Union 1 Arena has four ATMs in the venue. There are two located near the Gate 3 entrance, one located near the Gate 4 entrance, and another located near the Gate 5 entrance. For our guests’ convenience, most of Credit Union 1 Arena concession stands, bars and merchandise kiosks accept all major credit cards.

Can I bring in my backpack?

All large bags, i.e. backpacks, suitcases, beach bags, large purses, etc. will be prohibited from entry into the arena. Purses and other small bags will be permitted after being searched. Bags and purses larger than 14″ x 14″ x 6″ will NOT be permitted inside the venue. Policy is subject to change based on event policy.

When do doors open for an event?

The time the doors to the Credit Union 1 Arena lobby open will vary according to the event. Typically, doors will open 90 minutes prior to the event time noted on your ticket (all door times are subject to change). Patrons will be able to access the box office / will call prior to doors opening.

The main entrance into Credit Union 1 Arena is located at the intersection of Harrison Street and Racine Avenue. Other entrances may be available depending on the event.
Does the arena provide listening devices?

Credit Union 1 Arena is equipped with an assisted listening device system. Receivers are available for most events and are provided free of charge with a valid form of identification from Guest Services located on the main concourse level outside Section 104.

Where can I park?

Parking facilities on UIC’s campus are operated by UIC Parking Services. Please visit our Directions & Parking page.

Directions and Parking

How do I get to the arena?

Please visit our Directions & Parking page.

Directions and Parking

Does the arena sell food?

Yes. Sodexo is the arena’s exclusive food and beverage provider. All outside food and beverage is prohibited.

Where can I smoke during an event?

Smoking is not permitted in the arena at any time. This includes ecigarettes/vaping. The arena does offer a designated smoking area outside of the venue during events. For most events, the designated smoking area is located at Gate 5.

Can I bring binoculars?

Guests are welcome to bring their personal binoculars for most events at Credit Union 1 Arena.



Contact Us for Bookings


525 S. Racine Ave
Chicago, IL 60607, USA
(312) 413-5700

Open Hours

Monday – Friday: 10am – 5pm
Weekends: 10am – 9pm
Holidays: Closed

Follow Us